Our Support Scope
JinTongBao not only provides building reinforcement materials but also a complete technical service system from project diagnosis to post-completion follow-up. This ensures that every project receives professional, stable, and implementable support.
For overseas projects, standard procedures for grouting, anchoring, and corrosion protection are confirmed via video, drawings, and instant messaging.
For large or complex projects (such as wind power foundations, nuclear power units, and airport runways), technical personnel can be dispatched to provide on-site guidance.
If you have any questions about product performance, please retain the original packaging and batch number. Samples are retained at all three major production bases for traceability, and a test report and solution will be issued within 7 working days.
We possess a mature and comprehensive after-sales service system with a 24/7 online rapid response mechanism for high efficiency and speed.
Response Within 24 Hours
We promise to respond to after-sales issues within 1 working day, quickly identify problems and propose solutions.
Root Cause Analysis
For quality-related issues, we will provide a comprehensive analysis report on the causes, and assist customers in optimizing usage and maintenance plans.
Replacement & Repair
Depending on the actual situation, we offer remote assistance or on-site support to handle product replacement, repair and adjustment.
Technical Archive & Tracking
Every batch of products can be traced to raw materials, process batches, quality inspection records and shipment details, facilitating after-sales tracking.
FAQ
How long will it take to receive a reply after an inquiry?
We value every inquiry. On weekdays, we will reply within 8 hours of receiving your inquiry.
Are you a factory or a trading company?
We are a direct manufacturer with our own production capabilities. We own three production bases, and have an international sales department, providing end-to-end services from production to export.
What products do you mainly offer?
We specialize in specialty building materials, providing full-lifecycle structural reinforcement solutions for engineering projects.
In which fields are your products mainly used?
Our products have a wide range of applications, mainly including: rail transportation, municipal and civil engineering, water conservancy, nuclear power and wind power, bridge and tunnel, and power accessories industries.
Do you support customized production?
We have a professional R&D and engineering team that supports customized development and production based on customer and solution requirements, precisely meeting your individual needs.
What is the company's production capacity?
The company has three large production bases in Zhenjiang City, Jiangsu Province, Jinhua City, Zhejiang Province, and Dongguan City, Guangdong Province, with a total production capacity of over 500,000 tons.
What is the company's size and personnel structure?
Our company currently has over 230 employees, including more than 10 professional technicians.
How do you guarantee product quality?
We implement full-process quality management. Each process is inspected after completion, and finished products undergo final inspection according to customer requirements and international standards. We also have an advanced laboratory equipped with a full range of testing equipment.
What are the payment terms?
Trade terms (such as FOB, CIF, etc.) will be confirmed when quoting. For mass production, a 30% prepayment is usually required, with the balance paid upon presentation of a copy of the bill of lading. T/T is the primary payment method, but L/C can also be negotiated.
How are goods transported?
Our location is close to the port, and we primarily use sea freight, which is convenient and efficient. For urgent delivery, we can also arrange air freight through Ningbo or Shanghai airports.
Which markets are your products mainly exported to?
Our products are exported to more than 30 countries and regions worldwide, including the United States, Germany, Japan, Spain, Italy, the United Kingdom, South Korea, Australia, and Canada. We provide products and services to many Fortune 500 companies and well-known customers in the rail transportation and construction industries.